We believe the best solutions come from the people closest to the challenge.
Our 4 Pillars
Our4 pillarsshape our approach to solving healthcare challenges.
Healthcare Design Research
Healthcare design research is the heart of the value we bring to healthcare. We are uniquely situated within the Mass General Brigham health system to leverage this vital skillset.
Prototyping
Prototyping is where we iterate our hypotheses from design research into tangible interventions. It is a fluid stage of the process requiring true collaboration with frontline providers and patients.
Practical Implementation Support
Our prototyping outputs will always be interventions capable of being implemented. We provide practical implementation support to ensure frontline providers and staff understand the intended value of an intervention and how to integrate it into workflows to test that hypothesis.
Measurement & Impact
We measure the impact of our innovations to provide validation and future learnings for further development. If healthcare design is where an idea started in abstract, this is where we prove the impact.
Our Approach
We engage patients, providers, and staff in human-centered design to make healthcare more user-friendly for all.